Return Policy

Last updated 2026-09-11. This policy covers unused merchandise, manufacturing defects, and shipping damage for Fetchmeball products.

30-day window

You have 30 days from the delivery date to request a return of unused items in original packaging. Email support@fetchmeball.com with the order number and photos of the unused product.

What we cannot take back

• Chews, treats, or dental products that have been opened or used. These are hygiene items.
• Toys with tooth marks, saliva staining, missing squeakers from play, or chewed handles.
• Agility poles or flirt poles with dirt, stake holes used in soil, or UV fade from outdoor setup.
• Items returned after 30 days without prior written approval.

Damaged in transit

Photograph the outer carton, inner packaging, and the broken item within 7 days of delivery. We replace damaged-in-transit goods at no cost, including a prepaid return label if we need the item back.

Manufacturing defects

Cracked rubber from the mold, broken welds on launchers, or poles that will not lock at the advertised height are defects. We replace those during the first 90 days of ownership with proof of purchase.

Refunds

Approved returns are refunded to the original payment method within 7 business days of the warehouse receiving the item. Original shipping is free, so there is nothing to refund there. Return shipping for change-of-mind returns is the customer’s cost unless we sent the wrong variant.

How to start

Email support@fetchmeball.com or call +1 (443) 965-6170 (Mon–Fri, 9am–5pm ET). Do not mail items back without an authorization — unmarked boxes are not matched to orders.