Privacy Policy

Last updated 2026-09-11. Fetchmeball (“we”) operates http://fetchmeball.com and sells dog training products from Baltimore, MD.

Information we collect

• Order details: name, shipping address, email, phone, items purchased, and payment confirmation (we do not store full card numbers on this website).
• Messages you send to support@fetchmeball.com or leave on the contact form.
• Technical data: IP address, browser type, and pages viewed, used to keep the site working and to diagnose errors.

How we use it

We use your information to fulfill orders, handle returns, send shipment notices, and answer support questions. We do not sell personal information. We do not use your data to train third-party AI models.

Sharing

We share shipping addresses with parcel carriers. We share payment data only with the processor completing the charge. We may disclose information if required by law or to prevent fraud.

Cookies

The cart is stored in your browser (localStorage). We may use a basic analytics cookie to count visits. You can block cookies in your browser; the cart may not persist across pages if storage is disabled.

Retention

Order records are kept as long as needed for accounting, returns, and legal obligations (typically 7 years for tax records). Support emails are kept up to 3 years.

Your choices

Email support@fetchmeball.com to request a copy of your order data or to ask us to delete support correspondence. We cannot delete records we are required to keep for tax or fraud prevention.

Children

This shop is for adults buying pet products. We do not knowingly collect data from children under 13.

Contact

Fetchmeball, 4419 Old Frederick Rd, Baltimore, MD 21229. support@fetchmeball.com. +1 (443) 965-6170.